1. I have completed my registration but I still cannot login.
Your registration is still on the Waiting List. Check that you have received the registration confirmation email and that you have confirmed your
email address by clicking on the appropriate link. Registrations are verified within 24/48 hours from the moment of registration. If you are unable
to login after this period of time send an email to email@example.com
2. How can I recover my password?
Just click on "Recover Password": you will receive an email which will send you directly to your profile where you will be able to change your password.
3. I cannot complete my purchase.
The minimum order amount of 200€ has not been reached.
4. I want to use my courier and not GLS.
Select "Other" under "Courier", during order confirmation. When the order is ready to process, just contact our customer service to schedule the pickup.
5. I have made an order but the delivery fees are not being calculated: why?
All prices quoted on the website are VAT excluded and do not include shipping costs, which are calculated in a personalized way, according to
the weight of the goods and the carrier courier required. The total amount of the order and the relevant shipping costs are sent by e-mail.
6. From where can I get the order's tracking number?
The tracking number is sent via e-mail directly from the courier.
7. What are the delivery times?
GLS delivers in Italy within 2/3 days on average. For more information about European deliveries and extra European deliveries, click here.
8. I have not received the receipt.
The receipt is not sent but can be found on profile.
9. I have received products that do satisfy me, are wrong, damaged and/or miss: how can I send them back?
If some products do not satisfy you, are wrong, damaged and/or miss, start the return request e-mailing firstname.lastname@example.org. For more information,
10. Can I change or cancel an order?
Yes, an order can be changed or cancelled. If you would like to do it, send an email to email@example.com
11. I would like to change my delivery address.
Just insert the correct delivery address in the profile before you complete your purchase.
12. I would like to change my billing address.
In your account, simply click on "View or change addresses" to make the change.
13. Are the products original?
All the products sold on our website are 100% original, as they have been purchased directly from the brands or from the official licensees.
14. Is it possible to view and to purchase the products from a showroom?
Yes, it is possible. Request for an appointment.
15. Can I download and use the photos of the purchased products?
Yes, it is possible. For more info, go to Terms and Conditions.
16. I have inserted my VAT number but VAT is still added to the order.
The VAT number is not valid for non-EU countries or you have used a different VAT number from the previous one. Check that you have inserted the correct
VAT number: in such case e-mail firstname.lastname@example.org